Greenleaf Cosmetics (“we,” “our,” “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, purchase our products, or interact with us.
1. Information We Collect
We may collect the following types of personal information:
Contact details: name, email address, phone number, shipping and billing address.
Payment information: when you purchase products (processed securely by third-party payment providers, we do not store full card details).
Account information: username, password, and preferences if you create an account.
Browsing activity: cookies, IP address, and device information to improve your shopping experience.
Marketing preferences: your consent to receive newsletters, promotions, or offers.
2. How We Use Your Information
We use your personal information to:
Process and fulfil your orders.
Communicate with you about purchases, deliveries, and customer support.
Send you updates, promotions, and marketing (if you’ve opted in).
Improve our website, products, and services.
Comply with legal obligations.
3. Sharing Your Information
We do not sell your personal information. However, we may share it with:
Service providers: couriers, payment processors, IT and marketing platforms who help us operate our business.
Legal authorities: if required by law or to protect our rights.
Third parties with consent: such as partners you opt into hearing from.
4. Cookies & Tracking
We use cookies and similar technologies to:
Improve site functionality.
Analyse traffic and site performance.
Deliver targeted advertising (where you consent).
You can manage cookie preferences through your browser settings.
5. Security of Your Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. However, no method of electronic transmission or storage is completely secure, so we cannot guarantee absolute security.
6. Your Rights
Depending on your location, you may have the right to:
Access and correct your personal information.
Request deletion of your personal information.
Opt out of marketing communications at any time by clicking “unsubscribe” in our emails.
Lodge a complaint with the relevant privacy authority.
7. Retention of Data
We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, and resolve disputes.
8. International Transfers
If you are located outside of Australia, please note that your information may be transferred to and processed in Australia or other countries where our service providers operate.
9. Contact Us
For any questions about this Privacy Policy or your personal information, please contact us.
